Effective Date: 13 May 2026
Welcome to Tara Ride Egypt (“Tara Ride”, “we”, “our”, or “us”).
This Privacy Policy explains how Tara Ride collects, uses, stores, processes, and shares your personal data when you use our platform, mobile application, website, customer support services, or any related technology services in the Arab Republic of Egypt.
Tara Ride is a technology platform that connects riders with independent drivers. We do not provide transportation services and do not employ drivers.
By accessing or using the Tara Ride platform, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with this Policy and applicable Egyptian laws.
1. Scope and Application
- This Privacy Policy applies to:
- Riders using the Tara Ride platform;
- Independent drivers using the Tara Ride platform;
- Guest users;
- Website visitors;
- Individuals contacting customer support;
- Suppliers, contractors, and business partners.
This Privacy Policy applies to all personal data collected through:
- Tara Ride mobile applications;
- Tara Ride websites;
- Customer support communications;
- Marketing communications;
- Third-party integrations connected to Tara Ride services.
2. Definitions
“Personal Data”
Any information relating to an identified or identifiable individual, including but not limited to:
- Name
- Phone number
- Email address
- Government identification
- Payment information
- Device information
- Location information
- “Processing”
Any operation performed on Personal Data including collection, storage, use, transfer, disclosure, deletion, or analysis.
“Driver”
An independent transportation provider using the Tara Ride platform to connect with riders.
“Rider”
An individual requesting transportation services through the Tara Ride platform.
“Services”
The technology services, software, applications, and platform functionalities provided by Tara Ride.
3. Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
When creating or using an account, you may provide:
- Full name
- Mobile phone number
- Email address
- Profile photo
- Residential address
- Date of birth
- National ID or passport information
- Payment method details
- Emergency contact information
- Customer support communications
- Feedback, ratings, and reviews
Drivers may additionally provide:
- Driver’s license information
- Vehicle registration details
- Insurance information
- Criminal background verification documents
- Banking details for payouts
B. Information Collected Automatically
When you use our platform, we may automatically collect:
- Device information
- Device identifiers
- IP address
- Browser type
- Mobile operating system
- Application version
- GPS location data
- Ride route information
- Pickup and drop-off locations
- Ride duration
- Transaction details
- App usage analytics
- Crash reports
- Communication logs
- Fraud prevention data
C. Location Information
Tara Ride collects precise or approximate location information when the app is running in the foreground or background, depending on your device settings and permissions.
Location data may be used to:
- Match riders with nearby independent drivers;
- Improve pickup accuracy;
- Enhance safety features;
- Detect fraud;
- Improve operational efficiency.
You may disable location services through your device settings, but certain features may become unavailable.
D. Information from Third Parties
We may receive information from:
- Payment processors
- Identity verification providers
- Government authorities
- Fraud prevention agencies
- Insurance companies
- Business partners
- Social media integrations
- Enterprise or corporate account administrators
4. How We Use Your Information
We use personal data for the following purposes:
To Provide and Operate Services
Including:
- Account creation and management
- Ride booking and matching
- Payment processing
- Customer support
- Driver onboarding
- Trip tracking
- Safety monitoring
- To Improve Our Platform
Including:
- Analytics and research
- Service optimization
- App functionality improvements
- Testing and troubleshooting
- Performance monitoring
- Safety and Security
Including:
- Identity verification
- Fraud detection
- Preventing fake bookings
- Monitoring suspicious activity
- Investigating complaints
- Enforcing our Terms & Conditions
- Responding to legal requests
- Communications
We may contact you regarding:
- Ride updates
- Receipts
- Security alerts
- Customer support
- Policy updates
- Promotions and offers
- Marketing communications
You may opt out of promotional communications at any time.
5. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Contractual necessity
- Compliance with legal obligations
- Legitimate business interests
- User consent
- Fraud prevention and safety purposes
6. Sharing of Personal Data
We may share your personal data with:
- Independent Drivers and Riders
To facilitate transportation requests, we may share:
- First name
- Pickup and drop-off locations
- Contact information
- Ratings and feedback
- Service Providers
Including providers of:
- Cloud hosting
- Payment processing
- Identity verification
- Fraud prevention
- Analytics
- Customer support
- Communications services
- Legal Authorities
We may disclose information where required by:
- Egyptian law
- Court orders
- Regulatory authorities
- Law enforcement agencies
- Public safety requirements
- Business Transfers
If Tara Ride undergoes a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction.
7. Payments
Payments may be processed through third-party payment providers.
Tara Ride does not store complete payment card details on its own servers unless required by law or permitted by certified payment processors.
We are not responsible for payment failures caused by external payment providers, banks, or telecommunications providers.
8. Cookies and Tracking Technologies
We may use cookies, pixels, SDKs, and similar technologies to:
- Improve website functionality
- Analyze usage trends
- Personalize content
- Improve advertising performance
- Enhance security
Users may control cookies through browser settings.
9. Data Retention
We retain personal data only for as long as necessary for:
- Providing services
- Legal compliance
- Fraud prevention
- Tax and accounting purposes
- Safety investigations
- Dispute resolution
Certain information may be retained after account deletion where required by law or for legitimate business purposes.
10. Security Measures
We implement reasonable administrative, technical, and organizational safeguards to protect personal data against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no online system or electronic transmission can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials.
11. Your Rights
Subject to applicable Egyptian laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Object to certain processing activities
- Request restriction of processing
- Request a copy of your data
Requests may be submitted through customer support.
We may require identity verification before processing certain requests.
12. Children’s Privacy
Tara Ride services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data directly from minors.
If we become aware that personal data of a minor has been collected unlawfully, we may delete such information.
13. International Data Transfers
Your personal data may be processed or stored outside Egypt where permitted by applicable law.
Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are implemented.
14. Audio and Safety Recordings
Independent drivers may use legally permitted audio or dash-camera recording systems for safety and security purposes where allowed by law.
Such recordings may be shared with Tara Ride during investigations involving:
- Safety incidents
- Complaints
- Fraud
- Legal disputes
15. Fraud Prevention and Account Restrictions
Tara Ride reserves the right to investigate, suspend, restrict, or permanently terminate accounts involved in suspected:
- Fraudulent activity
- Fake ride requests
- Payment abuse
- Promotional abuse
- Identity misrepresentation
- Harassment or threats
- Illegal activity
- Chargeback abuse
- Multiple fake accounts
We may temporarily withhold promotions, credits, refunds, or wallet balances during investigations where legally permitted.
16. Third-Party Services
Our platform may contain links or integrations with third-party services.
We are not responsible for the privacy practices of third-party websites, applications, or services.
Users should review the privacy policies of such third parties separately.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will become effective upon posting within the app or website.
Continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Tara Ride Egypt
Email: info@tararide.com
Phone: +20 1287690960
Important Clarification
Tara Ride is a technology platform that connects riders with independent drivers.
Tara Ride:
- does not provide transportation services;
- does not own transportation vehicles;
- does not employ drivers as transportation employees.
All transportation services are independently provided by third-party drivers using the Tara Ride platform.